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A few
of our clients were asked 4 questions about 2 months
after they had tried out an automated call handling
system from IA&A Technologies, here are the replies
from 4 of our clients:
Mirvac parking -
QVB parking station
Contact Name - Mark Taylor
Contact Number - 02 9267 1627
Q1/ What was it like before you used our services?
A1/ You
had to spend all your time answering the phone, and
that was extremely painful.
Q2/ What we did for you and what
it was like working with us?
A2/ IA&A
Technologies installed the Receptionist
call handling system into one of our computers used by
our staff at the QVB parking station. Working
with IA&A Technologies was wonderful, they
were very supportive, "I felt as if I were back
in my mothers womb". It was really good, they
were at my beck and call the whole time, via
phone or email support, being very responsive to my
requests - like how to change prompts, and update the
system for parking rate changes.
Q3/ The specific results you got from us using our services?
A3/ Well
we have only just run with the options on the
entry level system, which means we have not run the
full gauntlet of what is available -
currently we don't have to deal with all the basic
enquiries. The ability to generate call handling
statistics, has shown that during the months of
June and July 58% of the 888 calls handled by the
system, gave callers what they wanted without having
to speak to an operator, nor leave a message, saving
about 13 hours of our phone time. Obviously as we
enable more features, like the Parking Rate
Calculator Intelligent
Assistant, the new Caller Announcer
which uses caller id matching to our internal
phone directory, or speech recognition, many more
calls will not have to be operator assisted.
Q4/ If you don't mind, but I would like to refer most of the potential customers I have to call your business number, to hear the system (or speak to your receptionist) - and obviously if they want to use your services they will.
A4/ Thats
okay, but they do take the risk of a person answering
the phone first. Our policy is if you are able to
answer the phone then do so, as that is our priority
in customer service. The system will answer after
three rings, this is our secondary option but very
conveniently allows callers to either hold for an
operator and listen to useful information, or leave a
message, or help themselves to info relating to their
query.
Healthpointe
- optimal health and weight loss business
Contact Name - Lani
Contact Number - 0409 991 218
To try the system call - 02 9389 6375 then press 1 then
press 3 Q1/ What was it like before you used our services?
A1/ It was difficult and time consuming because I had to sit and work out exactly what my clients ideal weight should be, and handling mundane queries about our
optimal health program became quite time consuming, I really needed to focus on calls with my clients already on the program.
Q2/ What we did for you and what it was like working with us?
A2/ IA&A Technologies created a Body Mass Index (BMI) calculator
as an add on Intelligent
Assistant™ module, along with our Receptionist™ to handle our daily calls from people wanting to know more about our amazing optimal health program - where you get to eat regular meals, snack all day long, and still lose weight. It was a pleasure working with such a professional person as Gary Kay, who totally understood our needs, because he had been on the program
himself (can I mention here he lost 10kgs in 4 weeks and
is still keeping it off).
Q3/ The specific results you got from us using our services?
A3/ I can now offer clients instant over the phone access to working out their own ideal weight, I no longer have to handle mundane calls from people who are just curious and not serious. I now have more time to spend with people who have specific issues relating to their personal optimal health progress.
Q4/ If you don't mind, but I would like to refer most of the potential customers I have to call your business number, to hear the system (or speak to your receptionist) - and obviously if they want to use your services they will.
A4/ As you know our phones get really busy. I would prefer it if you would refer them to the free demo you set up for us on your business number, so they can try out the BMI calculator, and leave
their details there if they want to know more.
Centre
of Attention - massage and beauty therapies
Contact Name - Shane Herbert
Contact Number - 02 9327 5572 Q1/
What was it like before you used our services?
A1/ As a service driven business, and prior to
installing this system we were unsure of exactly how
many calls we may have been missing during and after
business hours when reception was not manned , which of
course means a potential loss of business and a
continuing feeling of uncertainty.
Q2/ What we did for you and what it was like working
with us?
A2/ IA&A technologies, Gary Kay has been a
pleasure to work with. Gary takes much pride and spends
time to deliver a quality product which is suited for
'our businesses specific needs', which was always
delivered with a personal and professional approach. Our
new automated call handling system (Receptionist™)
now handles call
overflow when our real receptionist is busy, and allows
customers the options to leave messages or help
themselves to info at any point in the automated
dialogue.
Q3/ The specific results you got from us using our
services?
A3. The system was accepted immediately from its
inception from all our client base. The interactivity is
user friendly which clients like and it has given my
business a definite edge as far as 24 hour attendance to
our customers needs. The recently installed data base
tracking of calls will allow our business to expand
further in regards to client demand. Many of my clients
have commended this system and its personal feel. thank
you Gary Kay and IA&A technologies. We will be
adding the Intelligent
Assistant™ module later on for
interactively allowing callers to book appointments,
this will fit with our current manual booking
database.
Q4/ If you don't mind, but I would like to refer most
of the potential customers I have to call your business
number, to hear the system (or speak to your
receptionist) - and obviously if they want to use your
services they will.
A4/ I do not mind at all any of IA&A
potential clients phoning to the centre. If at any time
we start to receive too many calls we may need to ask
potential IA&A clients to call at certain quieter
times. Also, if IA&A clients are ringing after hours
if they could state that they are checking the system,
this way we know we do not need to phone them back.
La Campana -
Spanish
Restaurant
&
Latin
Night Club
Contact Name - Antonio
Contact Number - 02 9267 3787
Q1/ What was it like before you used our services?
A1/ We were handling calls from 10 am to 5pm with our regular receptionist, we had an old Commander system which really needed upgrading. We were taking calls for two of our restaurants on a system that was not working well. After hours messages were kept on a regular answering machine.
Q2/ What we did for you and what it was like working with us?
A2/ Gary, not only assisted us with an automated phone reservation system for La Campana, he also went that extra mile to provide La Campana with a PABX, full computer system, software and training - all for an excellent price, easy payment terms and exceptional service. Gary even went further to extend our automated phone reservation system to handle calls for our other two restaurants BJ's and Flamenco Vive, all within a couple of days.
So now when our receptionist is busy on other calls, or
off duty, the automated system acts initially as an
answering machine, but if people stay on the phone after
leaving a message, they can create a fully automated
(confirmed) reservation - this was created as a specific
Intelligent
Assistant™ module
for our business..
Q3/ The specific results you got from us using our services?
A3/ Our customers and suppliers now know that we care enough about them, to offer more than just an answering machine, that with our phone system they can leave a message, but then also make a confirmed reservation 24 hours a day 7 days a week. The best part is that Gary and his team know what it takes to ensure the phone dialogue will give our customers an enjoyable phone experience. He emphasizes the priority of all calls to be first answered by our friendly staff, but if they are momentarily unavailable, or it is after hours, the
Receptionist™
system lets our customers know that their needs can be automatically catered for. The
Receptionist™
system is really intelligent enough to play dialogues that best suit the time of the call, and whether or not our staff is available.
Q4/ If you don't mind, but I would like to refer most of the potential customers I have to call your business number, to hear the system (or speak to your receptionist) - and obviously if they want to use your services they will.
A4/ We encourage any prospective customers of Gary and IA&A Technologies to call our systems and evaluate the quality of the solutions he and his professional team have delivered to us. (if you are not seriously going to book then just state that you are evaluating the system)
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